New 2021 Microsoft PL-200 exam questions from Lead4Pass PL-200 dumps!
Welcome to download the newest Lead4Pass PL-200 dumps VCE and PDF: https://www.leads4pass.com/pl-200.html (128 Q&As)
P.S. Free 2021 Microsoft PL-200 Dumps are available on Google Drive shared by Lead4Pass: https://drive.google.com/file/d/1w8yMHMXHdCdT_JWVUpr9qa5R4KXzeo_-/
Free Microsoft PL-200 exam questions and answers
QUESTION 1
HOTSPOT
You need to embed the FAQbot into the communication solution.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 2
A company has a custom website.
You need to embed a Power Virtual Agents chatbot into the website.
What should you use?
A. Webpage URL
B. Form ID
C. Bot ID
D. IFrame
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
QUESTION 3
HOTSPOT
You need to ensure that there are no leads for a customer before you create a new opportunity for the customer.
How can you use duplicate detection rules to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 4
A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA
that is associated with the Prospect entity to streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business process flows. You apply the
business process flows to Prospect records based on the selected category. Users can switch to any other newly
configured business process flows but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom of the list.
Correct Answer: AC
QUESTION 5
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot
must determine the group a customer belongs to based on their age. The age groups are:
1.
0 – 17
2.
18 – 25
3.
26 – 35
4.
36 – 55
5.
55 – 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Instead, create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age
group for Identify in the question.
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that
serves a specific purpose, you\\’ll need to teach the bot\\’s language understanding model some domain-specific
knowledge.
To do this, you need to create a custom entity.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
QUESTION 6
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the
option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field.
What should you configure?
A. field visibility on the form
B. workflow
C. business process flow
D. business rule
Correct Answer: D
https://www.sherweb.com/blog/dynamics-365/configuring-business-rules-within-microsoft-dynamics-365-crm/
QUESTION 7
HOTSPOT
You need to design and create the solution for gathering contact information from guests for marketing purposes.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/ai-builder/prebuilt-overview
QUESTION 8
HOTSPOT
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Timeline The timeline helps agents see all customer interaction history across channels, personnel, and the
support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments,
emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time. Agents use
the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized
support experience.
Box 2: Lists
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timelineadmin
QUESTION 9
HOTSPOT
A company uses Common Data Service to manage account and contact information.
The company plans to use the AI Builder model to make key business decisions.
You need to integrate prebuilt AI Builder models with Power Automate flows.
Which models should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/ai-builder/prebuilt-sentiment-analysis https://docs.microsoft.com/en-us/aibuilder/prebuilt-key-phrase https://docs.microsoft.com/en-us/ai-builder/prebuilt-text-recognition
QUESTION 10
You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units.
You need to configure entity ownership.
Which entity ownership type should you use?
A. user or team owned
B. organization-owned
C. none
D. business-owned
Correct Answer: A
QUESTION 11
HOTSPOT
The owner of a company needs to know who signs into the system.
You need to ensure that the owner can view the user audit logs.
Where does each action need to be performed? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/power-platform/admin/audit-data-user-activity
QUESTION 12
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of
supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable server-based SharePoint integration.
Does this meet the goal?
A. Yes
B. No
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepointonline
QUESTION 13
HOTSPOT
You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
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New 2021 Microsoft PL-200 exam questions from Lead4Pass PL-200 Dumps! Welcome to download the newest Lead4Pass PL-200 VCE and PDF dumps: https://www.leads4pass.com/pl-200.html (128 Q&As)
P.S. Free 2021 Microsoft PL-200 Dumps are available on Google Drive shared by Lead4Pass: https://drive.google.com/file/d/1w8yMHMXHdCdT_JWVUpr9qa5R4KXzeo_-/
