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Exam MB-901: Microsoft Dynamics 365 Fundamentals – website: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-901

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QUESTION 1
HOTSPOT
Hot Area:

Dynamics 365 Sales supports which scenarios?
For each of the following statements, select Yes if the scenario is supported. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/re-open-lead-sales
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/use-sales-hub-on-dynamics-365-mobile

QUESTION 2
A car parts distributor uses Microsoft Excel to track on-hand inventory quantities and uses Excel and Microsoft Outlook
to track sales. The company uses a third-party on-premises finance system.
The company needs an all-in-one solution that meets current needs.
You need to recommend a solution for the company.
What should you recommend?
A. Dynamics 365 Customer Service
B. Dynamics 365 Supply Chain Management
C. Dynamics 365 Sales
D. Dynamics 365 Business Central
Correct Answer: D

QUESTION 3
DRAG DROP
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.
You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a
business trigger. Reference: https://docs.microsoft.com/en-us/forms-pro/get-started https://docs.microsoft.com/enus/forms-pro/send-survey-flow https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses

QUESTION 4
HOTSPOT
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on
customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

QUESTION 5
HOTSPOT
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously
offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program

QUESTION 6
HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

QUESTION 7
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete
solution. NOTE: Each correct selection is worth one point.
A. Manage and improve artificial intelligence grouping of cases as topics.
B. Provide end-to-end views of customer journeys.
C. Guide sellers to focus on opportunities at risk.
D. Make suggestions for the next steps in a sales process.
Correct Answer: CD

QUESTION 8
A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts
Correct Answer: ABE
Reference: https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronizationappointments-contacts-tasks

QUESTION 9
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to
better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is
difficult to manage.
You need to automate the survey process and streamline the collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it out and collect data.
B. Use Power Automate to automatically send Forms Pro surveys.
C. Use Forms Pro to compile results from the existing third-party app.
D. Use Forms Pro to collect and analyze survey results.
E. Create surveys in Dynamics 365 Marketing by using a Questionnaire.
Correct Answer: BD
Reference: https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow

QUESTION 10
You are discussing the benefits of hosting a Dynamics 365 development sandbox on Microsoft Azure.
What are the two benefits? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. ability to adhere to static cost requirements
B. a higher level of system availability in the event of a disaster
C. ability to easily scale for increased growth
D. physical control over server hardware
Correct Answer: BC

QUESTION 11
HOTSPOT
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

QUESTION 12
A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company.
What should you recommend?
A. Dynamics 365 Marketing
B. Dynamics 365 Sales
C. Dynamics 365 Human Resources
D. Dynamics 356 Customer Insights
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

QUESTION 13
DRAG DROP
A company plans to deploy Dynamics 365 Sales.
Match each term to its definition.
Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right.
Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.
Select and Place:

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