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Latest Microsoft MB-910 dumps Exam Questions
| From | Number of exam questions | Associated certification | Online Download | Last update |
| leads4pass | 13 | Dynamics 365 Fundamentals | MB-910 PDF | MB-910 dumps |
NEW QUESTION 1:
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?
A. Dynamics 365 Sales Insights
B. Microsoft Excel
C. Microsoft Outlook
D. Microsoft Teams
Correct Answer: A
NEW QUESTION 2:
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.
You need to proactively monitor customers \’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Remote Assist integration
B. Dynamics 365 mobile app
C. Azure IoT Central
D. Azure IoT Hub
Correct Answer: CD
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION 3:
HOTSPOT
A company plans to use Microsoft Dynamics 365 Marketing. You need to describe the app’s event functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Yes
You can add a new payment gateway to your event website.
Note: To add a new payment page to your event website:
Make an agreement with a third-party payment provider and prepare a web page that provides a payment front end, as described in their documentation.
Sign in to Dynamics 365 Marketing and go to the custom app by choosing Dynamics 365ustom from the app selector.
In the custom app, use the area switcher at the bottom left of the page to open Portals. Then go to Content > Web Templates Select + New on the control bar to create a new web template.
Enter a Name for your template and set the Website to the Event Portal.
Etc.
Box 2: Yes
You can use Microsoft Teams for Dynamics 365 Marketing online events.
Use Microsoft Teams as an online meeting provider for Dynamics 365 Marketing events. Teams event functionality is incorporated directly into the Marketing app, allowing you to use Teams webinars or Teams live events for one/some to many online events, and Teams meetings for interactive online meetings.
Box 3: Yes
Book hotel rooms for staff, speakers, and guests
If your organization has set up hotels and room allocations for your event in Dynamics 365 Marketing, you can view and create room bookings by going to Events > Logistics > Hotel Room Reservations.
Each room booking links to an event registration record (and its associated contact) to a hotel room allocation set up in Dynamics 365 Marketing.
Each room allocation represents a block of rooms of a specific type (single, double, or suite) at a specific hotel during a specific event.
After all the rooms in an allocation are booked, that allocation is considered sold out unless you can request more from that hotel. Room bookings don’t specify a room number, just a room type (based on allocation) and a unique reservation number.
Reference:
https://learn.microsoft.com/en-us/dynamics365/marketing/event-payment-gateway
https://learn.microsoft.com/en-us/dynamics365/marketing/invite-register-house-event-attendees
NEW QUESTION 4:
HOTSPOT
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company. What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing
NEW QUESTION 5:
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.
A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order
Correct Answer: BC
Reference: https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/
NEW QUESTION 6:
HOTSPOT
You are evaluating Dynamics 365 Sales as a potential replacement for your company\’s existing sales system.
What is a lead? To answer, select the appropriate option in the answer area.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional
NEW QUESTION 7:
HOTSPOT
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Units
Create a unit group and add units to that group Define the quantities or measurements that you sell your products or services in by using units in Dynamics 365 Sales.
Note: Other than setting up the pricing for products, the product catalog also supports product taxonomy that lets you create a rich classification of products.
This helps ensure that your customers receive the most appropriate and complete solution.
Because of how units, discounts, and prices are tied together, it\’s important that you create each of these components in a product catalog in the following sequence:
1.
Create discount lists to offer your products and services at different prices, depending on the quantity purchased.
2. Define the measurements or quantities your products will be available in.
3. Create products for the items you sell. You can create a standalone product or a product inside a family depending on how you want to organize and classify your products. Each product you create will be linked to a unit group and default unit.
You can also create a standalone bundle or a bundle inside a product family.
4. Etc.
Dynamics 365 Sales the product catalog record type services sold to customers Dynamics 365 Sales the services sold to customers Box 2: Bundles
Set up product bundles to sell multiple items together (Sales Hub)
Encourage customers to buy more products instead of a single product by combining products in a bundle.
NEW QUESTION 8:
HOTSPOT
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.
What happens during synchronization? To answer, select the appropriate option in the answer area.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION 9:
DRAG DROP
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Box 1: Prioritization
Prioritization: Lists the prioritization rule that was applied if any. Work items are routed according to their priority.
Box 2: Skill-based routing
In the customer service center, your agents have different skill sets and abilities. The customers who reach out to the contact center might have different needs.
Skill-based routing lets your customer service center distribute work items (conversations) to the agent who is most qualified to solve the issue.
Skill-based routing improves the quality of customer service by automatically distributing work items to the agent who has the skills necessary to do the work.
Reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/unified-routing-diagnostics
https://learn.microsoft.com/en-us/dynamics365/customer-service/overview-skill-work-distribution
NEW QUESTION 10:
You are a sales representative for a company that sells furniture.
You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real-time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?
A. Timeline attachment
B. Word template
C. Documents tab
Correct Answer: C
NEW QUESTION 11:
DRAG DROP
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks.
Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
NEW QUESTION 12:
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and difficult to manage.
You need to automate the survey process and streamline the collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Use Customer Voice to compile results from the existing third-party app.
B. Use Power Automate to automatically send Customer Voice surveys.
C. Create a survey in Dynamics 365 Marketing and create a campaign to send it out and collect data.
D. Use Customer Voice to collect and analyze survey results.
E. Create surveys in Dynamics 365 Marketing by using Questionnaire.
Correct Answer: DE
NEW QUESTION 13:
DRAG DROP
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Box 1: Microsoft Teams
Box 2: LinkedIn Sales Navigator
Integrate LinkedIn Sales Navigator solutions for Dynamics 365 Sales, Unified Interface apps: Sales Navigator Controls for Unified Interface
Two flavors of LinkedIn Sales Navigator controls are available and can be placed on any desktop Unified Interface application form.
The LinkedIn Sales Navigator Lead control shows information about a LinkedIn member profile.
The LinkedIn Sales Navigator Account control shows information about a LinkedIn company profile.
Box 3: Dual-write
Dual-write provides tightly coupled, bidirectional integration between finance and operations apps and Dataverse. Any data change in finance and operations apps causes writes to Dataverse, and any data change in Dataverse causes writes to finance and operations apps. This automated data flow provides an integrated user experience across the apps.
Note: Application
Dual-write creates a mapping between concepts in finance and operations apps and concepts in customer engagement apps.
This integration supports the following scenarios:
Integrated customer master
Access to customer loyalty cards and reward points
Unified product mastering experience
Awareness of organization hierarchy
Integrated vendor master
Access to finance and tax reference data
On-demand price engine experience
Integrated prospect-to-cash experience
Ability to serve both in-house assets and customer assets through field agents
Integrated procure-to-pay experience
Integrated activities and notes for customer data and documents
Ability to look up on-hand inventory availability and details
Project-to-cash experience
Ability to handle multiple addresses and roles through the party concept
…
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