Leads4Pass Microsoft PL-200 dumps are updated in 2025 and are the latest online exam preparation materials! It contains 328 exam questions and answers and provides a variety of exam question styles (Single & Multiple Choice, Drag Drop, Hotspot, and Testlet) according to actual exam scenarios. Check out the details below:
| Single & Multiple Choice | 177 Q&As |
| Drag Drop | 63 Q&As |
| Hotspot | 88 Q&As |
| Testlet | 4 Q&As |
| Updated On | Mar 16, 2025 |
In the previous updates, I shared the basics of the PL-200 exam and shared the latest exam questions and answers for free. Next, I will continue to share the latest PL-200 exam questions and answers for 2025! You can also download Microsoft PL-200 dumps with PDF and VCE mock exams: https://www.leads4pass.com/pl-200.html to help you pass the 2025 certification.
2025 Microsoft PL-200 dumps Exam Practice Questions Share Online
| Number of exam questions | Last updated | New update |
| 15 | PL-200 dumps (Q27-Q41) | Q42-Q56 |
Continue to share New PL-200 dumps exam questions:
Question 42:
DRAG DROP
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
Question 43:
A company uses a model-driven app. The app uses a Power Virtual Agents chatbot.
The company has two locations in different countries/regions with separate environments for each location. Each location has a development environment, a testing environment, and a production environment. The company uses the
Application Lifecycle Management (ALM) process for the environments.
You need to create the different Power Virtual Agents bot environments.
How many Power Virtual Agents bot environments are required?
A. 1
B. 2
C. 3
D. 6
Correct Answer: D
Environment strategy for ALM
To follow application lifecycle management (ALM) principles, you\’ll need separate environments for app development and production. Although you can perform basic ALM with only separate development and production environments, we recommend that you also maintain at least one test environment that is separate from your development and production environments.
When you have a separate test environment, you can perform end-to-end validation that includes solution deployment and application testing.
Note: An environment is a space to store, manage, and share your organization\’s business data, bots, apps, and flows. It also serves as a container to separate bots that might have different roles, security requirements, or target audiences.
How you choose to use environments depends on your organization and the bot you are trying to build. For example:
You can choose only to build your bots in a single environment.
You might create separate environments that group the test and production versions of your bots.
You might create separate environments that correspond to specific teams or departments in your company, each containing the relevant bots for each audience.
You might also create separate environments for different global branches of your company.
Reference: https://learn.microsoft.com/en-us/power-platform/alm/environment-strategy-alm
Question 44:
HOTSPOT
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
Question 45:
You are designing a Power Virtual Agents chatbot.
The chatbot must be able to maintain customer information if the conversation topic changes during a dialog.
You need to configure variables to store customer names and email addresses. Which type of variable should you create?
A. session
B. topic
C. bot
D. slot
Correct Answer: C
By default, a variable\’s value can only be used in the topic where this variable gets created.
However, you might want the bot to use the same value across topics. This means the bot can remember the necessary context when a conversation spans multiple topics. In some systems, these types of variables are known as global variables. In Power Virtual Agents, these variables are called bot variables, because they apply across the entire bot.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot
Question 46:
A company uses Microsoft Teams. You plan to create a Power Apps app for Microsoft Teams.
You need to determine the environment that will used by the app.
Which environment will the app use?
A. An existing Dataverse environment that you select.
B. An existing Dataverse for Teams environment that you select.
C. A Dataverse environment that is automatically created for the team.
D. A Dataverse for Teams environment that is automatically created for the team.
Correct Answer: D
The Dataverse for Teams environment is automatically created for the selected team when you create an app or bot in Microsoft Teams for the first time or install a Power Apps app from the app catalog for the first time. The Dataverse for Teams environment is used to store, manage, and share team-specific data, apps, and flows. Each team can have one environment, and all data, apps, bots, and flows created with the Power Apps app inside a team are available from that team\’s Dataverse for Teams database.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/about-teams-environment
Question 47:
A company sells all types of bicycles, bicycle parts, and accessories. You are creating a chatbot by using Microsoft Power Virtual Agent for the bicycle shop.
When someone types in a bicycle brand name or terms such as helmet or shoes, the chatbot must automatically go to the accessories section of the chatbot.
You need to configure the chatbot functions.
Which two functions should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Entities
B. Fallback topic
C. Smart matching
D. Synonyms
E. Slot filling
Correct Answer: AE
Use entities and slot filling in Power Virtual Agents bots.
One fundamental aspect of natural language understanding is to identify entities in a user dialog. An entity can be viewed as an information unit that represents a certain type of real-world subject, like a phone number, zip code, city, or even a person\’s name. Custom entities
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you\’ll need to teach the bot\’s language understanding model some domain-specific knowledge. For instance, let\’s say you want to build a bot for an outdoor store. In this case, you\’ll need to teach the bot to acknowledge the “outdoor gears product” category in a dialog.
A:
Slot filling
Slot filling is a natural language understanding concept that means saving an extracted entity to an object. However, in Power Virtual Agents, slot filling means placing the extracted entity value into a variable.
Reference: https://learn.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Question 48:
You manage Dynamics 365 for a company.
You must prevent users from launching and using Power Automate.
You need to hide the Flows button on the user interface.
Which configuration setting should you change?
A. the Customizations section of System Settings
B. the Site Map
C. the Buttons tab of Flow
D. the Entity component of the default solution
Correct Answer: A
Reference: https://www.inogic.com/blog/2018/10/show-or-hide-microsoft-flow-button-in-dynamics-365/
Question 49:
You need to create the FAQ solution content. What should you do first?
A. AI Builder
B. Automate
C. Suggest topics
D. Trigger phrases
Correct Answer: C
You need to make sure there are three main steps need to do while importing FAQ and adding the topic to your bot application.
1.
Import Suggested Topics from the FAQ webpage.
2.
Add a topic.
3.
Enable the topics
Question 50:
A company has a custom website.
You need to embed a Power Virtual Agents chatbot into the website.
What should you use?
A. Webpage URL
B. Form ID
C. Bot ID
D. IFrame
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
Question 51:
HOTSPOT
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template. The workflow must contain the following configurations:
1.
Run immediately.
2.
Validate when a condition is met.
3.
Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Question 52:
DRAG DROP
A company that manufactures medical devices uses Power Apps to manage their sales and device maintenance.
A table named Devices in Microsoft Dataverse has a column named Status. The Status column must have a new status value of Review added to the existing Choice values of Active and Inactive.
The table must be added to a solution to be promoted once the change is made.
Only this change must be promoted to the test environment. The changes must not be able to be changed once promoted.
You need to add the change to a solution for promotion.
Select and Place:
Correct Answer:
Box 1: Add existing
When you add existing tables to your solution don\’t include them with all the subcomponents (it\’s a checkbox in the add wizard). This might otherwise create problems with dependencies later.
Box 2: Add required components
A Solution is basically just a container that bundles a list of components. When a component is added to a solution a pointer to the component will be created. This means that when a component that is included in several solutions is changed
it is changed in all of them.
The following picture tries to explain this. When you have two solutions (Solution A and Solution B), both contain the contact table with a certain column. When this column requirement level is changed to “Business Required” this
configuration is changed in both solutions.
Incorrect:
* Add subcomponent
When you add existing tables to your solution don\’t include them with all the subcomponents (it\’s a checkbox in the add wizard). This might otherwise create problems with dependencies later.
For example, if an ISV adds some field to an OOB table and you include this table to your solution with all subcomponents you might get problems installing a new version of the ISV solution where the mentioned field will be deleted.
Reference: https://benediktbergmann.eu/2022/01/18/dataverse-solutions-explained/
Question 53:
You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units.
You need to configure entity ownership.
Which entity ownership type should you use?
A. user or team-owned
B. organization-owned
C. none
D. business-owned
Correct Answer: A
Question 54:
DRAG DROP
You create a report by using Power Bl Desktop and publish the report to the Power Bl service. You enable Power Bl visualization embedding in a model-driven app.
You need to configure the model-driven app to display a Power BI tile
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/powerapps/user/add-powerbi-dashboards
Question 55:
HOTSPOT
You are a system administrator for a company with locations in Mexico, the United States, and France. The company has both full-time employees and contractors in all regions. Full-time employees use a mobile app. The company has two
security groups: full-time employees and contractors.
The company requests a chatbot in Microsoft Teams to answer employee benefit questions. The chatbot must meet the following requirements:
1.
It must be in the local language.
2.
Only full-time employees may access the chatbot.
You need to configure the chatbot.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Create one chatbot that manages all three languages.
You can set up a multilingual bot in Power Virtual Agents for the contact center.
You can configure routing rules to route voice calls to appropriate agents based on the language that your customer has selected. A multilingual contact center helps you serve global customers who want to interact with your contact center in
the language of their choice. You can also set up bots as the first contact who can handle such requests.
Use Bot Framework Composer in Power Virtual Agents to set up a bot for a multilingual contact center.
The process for setting up the multilingual bot in Power Virtual Agents is as follows:
1.
Create a bot in Power Virtual Agents.
2.
Create a topic in Bot Framework Composer.
3.
Configure the greeting topic in Power Virtual Agents.
4.
Configure the transfer to the agent node by using the escalate topic.
5.
Configure workstreams and queues.
6.
Verify the multilingual bot.
Box 2:
Configure the transfer to the agent node by using the escalate topic
1.
In Power Virtual Agents, open the Escalate topic in the authoring canvas, and delete all the default messages except the trigger phrases.
2.
Select Add node (+), select End the conversation, and then select Transfer to the agent.
3.
Optionally, in a Private message to the agent, enter the following to fetch the preferred language of the customer.
4.
Customer preferred language is {x} bot.va_CustomerLocale
5.
Save the topic.
6.
In the site map under Manage, select Channels, and then select Microsoft Teams on the Channels page.
7.
Publish the bot with the latest content.
8.
Etc.
Reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/set-up-multilingual-pva-bot
Question 56:
DRAG DROP
A customer has a support website that includes FAQ pages, knowledge articles, and support content.
You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support functionality for the existing support portal.
You need to create topics from existing website content. The process must minimize human errors during topic creation.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
You can use content from existing webpages when creating a Power Virtual Agents bot. This is useful if you already have help or support content, such as FAQ pages or support sites. There are three main steps to using the feature:
1.
Select Suggest Topics on the Topics page to extract content from FAQ/support pages or online files.
2.
Add the suggested topics to your bot.
3.
Enable the topics.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web
…
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