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Microsoft MB-200 Online Exam Practice Questions
QUESTION 1
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the
workbook and a description of the data to another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user unable to view all available data?
A. You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all
records.
B. You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see
all records.
C. You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
Correct Answer: D
QUESTION 2
You are a Dynamics 365 for Customer Service system administrator.
You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook.
You need to ensure Flow will trigger on the Opportunity entity.
What should you do?
A. Enable connections.
B. Add the timeline control.
C. Enable business process flow.
D. Enable change tracking.
Correct Answer: A
QUESTION 3
You manage a Dynamics 365 for the Customer Service instance. You need to add Voice of the Customer to the instance.
What should you do?
A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer,
and then import the solution into the production instance. B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution.
E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
Correct Answer: B
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution
QUESTION 4
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production
instances.
You need to import changes from the Sandbox instance to each of the Production instances with different
requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements.
Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes
or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place: 
Correct Answer:
QUESTION 5
You need to update the Service Fee field to meet requirements. What should you modify?
A. data type
B. field type
C. precision
D. minimum and maximum values
Correct Answer: C
QUESTION 6
You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure for the new solution?
A. Installed date
B. Version
C. Security
D. Option value prefix
Correct Answer: D
QUESTION 7
Use the drop-down menus to select the answer choice that completes each statement based on the information
presented in the graphic. NOTE: Each correct selection is worth one point.
Hot Area:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security
QUESTION 8
The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?
A. Word template
B. marketing list
C. sales literature
D. Excel template
Correct Answer: B
References: https://crmbook.powerobjects.com/basics/marketing/marketing-lists/
QUESTION 9
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to
Dynamics 365 by using the following sign in the name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign-in name for the user without losing any application history.
Solution: Change Elisabeth\\’s username in the user record from Dynamics 365.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
References: https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-auser-record-in-mi
QUESTION 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear on the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the
customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity-relationship diagram. Model ownership, one-to-one, one-to-many, and many-to-many
relationships as well as fields per entity that are required.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
QUESTION 11
You are a Dynamics 365 for Customer Service system administrator. Sales team members work remotely disconnected
from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the documents with others
with the appropriate permissions.
You need to configure Microsoft OneDrive for Business within Dynamics 365 to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/enable-onedrive-for-business
QUESTION 12
You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options
in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 13
You need to test the Patient form. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Hot Area: 
Correct Answer:
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